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  WHAT ARE SOFT SKILLS

Soft skills are the ability to communicate effectively, promote teamwork within your organization, present ideas, manage project and people, solve problems and provide excellent customer care. Soft skills also Include strategic thinking, managing processes and technologies, promoting the support center within the organization and building upon customer relationships. They’re critical to the success of the business.   

Soft skills are skills which are difficult to assign an objective numeric measurement to, such as empathy or “ being a people person.”

Soft skills is a sociological term which refers to the cluster of personality traits, social graces, ability with language, Personal habits, friendliness and optimism that mark people to varying degrees. Soft skills complement hard skills, which are the technical requirements of a job.

Soft skills, sometime known as “people skills”, are personal attributes that enhance an individual’s interactions, job performance and career prospects. Unlike hard skills, which tend to be specific to a certain type of task or activity, soft skills are broadly applicable. 

A person’s soft skills is an important part of their individual contribution to the success of an organization. Particularly those organizations dealing with customers face – to face are generally more successful if they train their staff to use these skills. Screening or training for personal habits or traits such as dependability and conscientiousness can yield significant return on investment for an organization. For this reason, soft skills are increasingly sought out by employers in addition to standard qualifications.

It has been suggested that in a number of professions soft skills may be more important over the long term than occupational skills.
 
 
   
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